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Product Warranty
Mattress Protector Warranty
10-YEAR LIMITED WARRANTY
WHAT IS COVERED
This warranty protects against defects in the materials or craftsmanship of
the mattress protector. Claims must be filed within five (5) days of the
damage, and all laundering instructions on the care label must have been
followed. Additionally, the warranty covers stains on the mattress caused by
defects in the protector if:
(a) the purchaser provides a receipt showing both the protector and
mattress were bought new and together from an authorized retailer; and
(b) the mattress was fully covered by the protector at the time the stain
occurred.
IMPORTANT: If the protector is designed to cover only the top of the
mattress, the warranty applies only to the top surface of the mattress.
Any stains or damage to the sides or underside of the mattress are not
covered.
HOW LONG THE WARRANTY LASTS
Coverage is valid for ten (10) years from the original purchase date.
WHAT IS NOT COVERED
This warranty does not apply to:
(a) misuse, abuse, or mishandling;
(b) failure to follow care instructions, such as (i) drying on high heat or
without other items, (ii) using bleach or bleach-containing detergents, (iii)
ironing, or (iv) dry cleaning;
(c) normal wear and tear, including tears, rips, or regular soiling;
(d) stains or damage caused by exposure to:
(i) ink, nail polish, cosmetics, bleach, grease, corrosive substances, alcohol,
dyes, or solvents,
(ii) burns or fire, natural disasters, theft, vandalism, or flooding, or
(iii) insurance-covered events;
(e) issues with structural components or appliance malfunctions;
(f) exposure to more than two pints of liquid;
(g) protectors not properly sized for the mattress; or
(h) mattresses used for commercial, institutional, or rental purposes.
WHAT CLOUTTEN WILL DO
At its discretion, Cloutten will:
(1) for defective protectors, either replace the protector or issue a refund;
(2) for claims involving mattress damage, provide a cleaning kit, arrange for
professional cleaning, repair or replace the mattress cover, or replace the
mattress entirely.
(1) for defective protectors, either replace the protector or issue a refund;
(2) for claims involving mattress damage, provide a cleaning kit, arrange for
professional cleaning, repair or replace the mattress cover, or replace the
mattress entirely.
HOW TO REQUEST SERVICE
To file a claim, email warranty@cloutten.us with the details of your issue.
Claims require the defective protector and mattress to be returned to
Cloutten® for inspection. Any shipping or transportation costs are the
responsibility of the customer.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights, which may vary depending on
your state.
This warranty is exclusive and replaces all other warranties, whether
express or implied, including warranties of merchantability or fitness for a
particular purpose. Cloutten® and its partners are not responsible for any
incidental or consequential damages resulting from the purchase,
installation, or use of this product.
Microfiber Warranty
1-Year Limited Warranty
WHAT IS COVERED
This warranty covers defects in the materials or craftsmanship of sheet separates.
To be eligible, claims must be filed within five (5) days of the damage, and all
laundering instructions on the care label must have been followed.
HOW LONG COVERAGE LASTS
This warranty provides coverage for 1 (one) year from the original purchase date.
WHAT IS NOT COVERED
This warranty applies exclusively to the original purchaser and does not cover:
(a) normal wear and tear;
(b) misuse, abuse, or improper care;
(c) stains;
(d) any alterations or repairs not authorized by the manufacturer; or
(e) damage caused during transit or handling.
WHAT CLOUTTEN WILL DO
At its discretion, Cloutten™ will either replace or refund any defective sheet
separate that is found to have faults in its materials or craftsmanship.
HOW TO GET SERVICE
To initiate a warranty claim, email warranty@cloutten.us with the details of your
issue. As part of the process, the defective sheet separate must be returned to
Cloutten™ for inspection. Customers are responsible for any transportation costs
associated with this warranty.
HOW STATE LAW APPLIES
This warranty provides specific legal rights, and you may have additional rights
that vary depending on your state.
The terms of this warranty replace any other guarantees, whether expressed or
implied, including warranties of merchantability or fitness for a particular purpose.
Neither Cloutten™ nor the retailer will be responsible for any incidental or
consequential damages arising from the purchase, installation, or use of this
product.
400TC Cotton Warranty
3-Year Limited Warranty
WHAT IS COVERED
This warranty covers defects in the materials or craftsmanship of sheet separates.
To qualify for coverage, claims must be submitted within five (5) days of the
damage, and all laundering instructions on the care label must have been followed.
HOW LONG COVERAGE LASTS
This warranty provides coverage for 3 (three) years from the original purchase
date.
WHAT IS NOT COVERED
This warranty applies only to the original purchaser and does not cover:
(a) normal wear and tear;
(b) misuse, mishandling, or improper maintenance;
(c) stains;
(d) unauthorized repairs or alterations; or
(e) damage occurring during transit or handling.
This warranty applies only to the original purchaser and does not cover:
(a) normal wear and tear;
(b) misuse, mishandling, or improper maintenance;
(c) stains;
(d) unauthorized repairs or alterations; or
(e) damage occurring during transit or handling.
WHAT CLOUTTEN WILL DO
At its discretion, Cloutten™ will either replace or refund any defective sheet
separate that is found to have issues in its materials or workmanship.
At its discretion, Cloutten™ will either replace or refund any defective sheet
separate that is found to have issues in its materials or workmanship.
HOW TO GET SERVICE
To file a warranty claim, email Warranty@cloudten.us with details of your claim.
The defective product must be returned to Cloutten™ for evaluation, and the
customer will be responsible for all transportation costs associated with this
warranty process.
To file a warranty claim, email Warranty@cloudten.us with details of your claim.
The defective product must be returned to Cloutten™ for evaluation, and the
customer will be responsible for all transportation costs associated with this
warranty process.
HOW STATE LAW APPLIES
This warranty grants you specific legal rights, and you may also have other rights
that vary by state.
This warranty replaces all other warranties, whether express or implied, including
any implied warranties of merchantability or fitness for a particular purpose.
Cloutten™ and the seller are not liable for incidental or consequential damages
resulting from the purchase, installation, or use of this product.
This warranty grants you specific legal rights, and you may also have other rights
that vary by state.
This warranty replaces all other warranties, whether express or implied, including
any implied warranties of merchantability or fitness for a particular purpose.
Cloutten™ and the seller are not liable for incidental or consequential damages
resulting from the purchase, installation, or use of this product.
Performance & Bamboo Warranty
5-Year Limited Warranty
WHAT IS COVERED
This warranty protects against defects in the materials or craftsmanship of sheet
separates. To qualify for coverage, claims must be filed within five (5) days of the
damage, provided that all laundering instructions on the care label have been
followed.
HOW LONG COVERAGE LASTS
This warranty remains valid for 5 (five) years from the original purchase date.
WHAT IS NOT COVERED
This warranty applies only to the original purchaser and does not cover:
(a) normal wear and tear;
(b) misuse, abuse, or improper care;
(c) stains;
(d) alterations or repairs performed without authorization; or
(e) damage caused during shipping or handling.
WHAT CLOUTTEN WILL DO
At its discretion, Cloutten™ will either replace or refund any defective sheet
separate found to have faults in its materials or workmanship.
HOW TO GET SERVICE
To file a claim under this warranty, email warranty@cloutten.us with the details
of your issue. The defective product must be returned to Cloutten™ for evaluation,
and customers are responsible for all shipping or transportation costs related to
the warranty process.
HOW STATE LAW APPLIES
This warranty provides specific legal rights, and you may also have additional
rights that vary by state.
This warranty replaces all other warranties, whether express or implied, including
warranties of merchantability or fitness for a particular purpose. Cloutten™ and
the seller are not liable for any incidental or consequential damages arising from
the purchase, installation, or use of this product.